Let’s Talk About Care
The first call is the hardest. We’ll make it easy — a proper conversation, no pressure, no sales pitch. Just the right answers so you can make the best decision for your family.
Request a Callback
Leave your name and number. A senior coordinator will call you back within 10 minutes during office hours, or within an hour out-of-hours.
Prefer to call us directly?
Office Hours
Monday–Friday: 9am–5pm
Urgent calls outside these hours reach our on-call coordinator.
Our Regional Offices
Local teams with local knowledge. Call the office nearest to your loved one for the fastest response.
Cambridge
William James House, Cowley Road, Cambridge, CB4 0WX
South Essex
133 Furtherwick Road, Canvey Island, SS8 7AT
Gateshead
Room 122, Hypoint, Saltmeadows Road, Gateshead, NE8 3AH
Suffolk
Lanwades Business Park, Kentford, Newmarket, CB8 7PN
Redbridge
Cedar House, 58 Peregrine Road, Hainault, IG6 3SZ
Nottingham
Office C020, Nottingham Road, New Basford, Nottingham, NG7 7FF
Common Questions
What happens when I call?
You’ll speak to a senior care coordinator, not a call centre. A 15-minute conversation to understand your situation, confirm we can help, and agree next steps. No pressure to commit to anything.
How quickly do you respond?
Phone calls answered 24/7. Callback requests returned within 10 minutes during office hours, within an hour out-of-hours. Email replies same day during office hours.
Is the assessment really free?
Yes. A senior coordinator visits your loved one at home, typically for about an hour, to understand needs and produce a written care plan with a fixed quote. No obligation whatsoever to proceed.
Can you help with hospital discharge?
Yes — this is one of our most common starting points. For urgent discharge, call our main line on 01223 755 887 or see our dedicated hospital discharge page.
Do you only cover the areas listed?
Our six regional offices cover most of England. If you’re unsure whether we reach your postcode, give us a call — we’ll tell you honestly, and if we can’t help we’ll often recommend someone who can.